Shipping Charges
Exclusions:
We ship globally with the exception of: Cote d'Ivoire, Democratic Republic of Congo, Eritrea, North Korea, Iran, Iraq, Lebanon, Liberia, Rwanda, Sierra Leone & Sudan.
Standard Delivery
Free on orders $150 AUD and over
All other orders:
Australia: $8.00 AUD
International: $15.00 AUD
Express Delivery
Free on orders $150 AUD and over
All other orders:
Australia: $15.00 AUD
International: $25.00 AUD
Shipping Times
We ship from our 3 warehouses - Sydney, Australia and Ireland, UK and North Dakota, USA. These are the approximate standard shipping rates from these locations.
* Please note shipping times are approximate. World events have caused shipping delays currently, however we will do our best to get your products to you as fast as we can.
AUSTRALIA
Australia: 2-4 days (for Sydney, Melbourne & Brisbane Suburbs)
5-10 business days for other regions
New Zealand: 5-10 days
South East Asia: 5-10 days
UK & EUROPE
United Kingdom: 3-5 days (subject to warehouse stock availability)
Western Europe: 3-5 days (subject to warehouse stock availability)
Eastern Europe: 5-7 days (subject to warehouse stock availability)
USA
North America: 2-4 days
South America: 5-10 days
Taxes & Duties
Merla Moto cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
Returns
To arrange your refund or exchange within 14 days of receiving your order please contact us at hello@merlamoto.com or 1300 69 22 69.
For sale and promotional products please visit our Terms and Conditions.
Faulty Product Returns
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you receive a damaged or defective item, submit a return request using the contact form on the website and we will help you exchange or return the item. Once Customer Service has reviewed your request you will receive an email containing instructions on how to return your item(s) to Merla Moto.
Sales Product Returns
All sale items are non-refundable. If you're unhappy with your purchase, sale items can be returned for store credit or exchange. This includes BFCM sales and all items placed on sale or discounted at any time, except for the Welcome10 offer for subscribers.
In store sales are non refundable on full priced and discounted items. Exchange or credit is available for in store purchases on full priced items only.
Warehouse sale items are non refundable or returnable. All items in the warehouse sale are final sale - no returns, no refunds, no exchanges. Not in conjunction with any other offer. No further discounts applied. All efforts have been made to list any major faults and issues for each item. Please purchase warehouse sale items carefully.
In Store Purchases
All full priced items purchased in store can be returned for store credit or exchange within 14 days of purchase. We do not offer refunds for change of mind purchases. Sale/discounted items cannot be returned for refund or exchange.
Hedon Helmet Returns
All Hedon Helmet returns for refund are subject to a $90 restocking fee. Exchanges for all Hedon Helmets have a $50 exchange fee.
For complete Hedon Helmet return instructions, please visit our Hedon Returns Guide
Restocking Fee
All returns for refunds require a flat rate restocking fee of $15.