SHIPPING & RETURNS
SHIPPING
Shipping Charges
Standard Delivery
Free on orders $90 AUD and over
All other orders:
Australia: $8.00 AUD
International: $15.00 AUD
Express Delivery
Free on orders $150 AUD and over
All other orders:
Australia: $15.00 AUD
International: $25.00 AUD
Exclusions
We ship globally with the exception of: Cote d'Ivoire, Democratic Republic of Congo, Eritrea, North Korea, Iran, Iraq, Lebanon, Liberia, Rwanda, Sierra Leone & Sudan.
Shipping Times
We ship from our 3 warehouses - Sydney, Australia and Ireland, UK and North Dakota, USA. Standard shipping rates from these locations are approximately:
AUSTRALIA
Australia: 2-4 days (for Sydney, Melbourne & Brisbane Suburbs)
5-10 business days for other regions
New Zealand: 5-10 days
South East Asia: 5-10 days
UK & Europe
United Kingdom: 3-5 days (subject to warehouse stock availability)
Western Europe: 3-5 days (subject to warehouse stock availability)
Eastern Europe: 5-7 days (subject to warehouse stock availability)
USA
North America: 2-4 days
South America: 5-10 days
* Please note shipping times are approximate. World events have caused shipping delays currently, however we will do our best to get your products to you as fast as we can.
Taxes & Duties
Merla Moto cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
RETURNS
Faulty Product Returns
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you receive a damaged or defective item, submit a return request using the contact form on the website and we will help you exchange or return the item. Once Customer Service has reviewed your request you will receive an email containing instructions on how to return your item(s) to Merla Moto.
Sale Product Returns
All sale items are non-refundable. If you're unhappy with your purchase, sale items can be returned for store credit EXCEPT in the case of warehouse sale items that are non refundable or returnable. All items in the warehouse sale are final sale - no returns, no refunds, no exchanges. Not in conjunction with any other offer. No further discounts applied. All efforts have been made to list any major faults and issues for each item. Please purchase warehouse sale items carefully.
Arrange a Return
To arrange your refund or exchange within 14 days of receiving your order please contact us at hello@merlamoto.com or 1300 69 22 69. Alternatively checkout our Returns Portal. For sale and promotional products please visit our Terms and Conditions.